Feedback & Suggestions
We are happy to get comments and ideas for improving our service from patients.
Complaints
We aim to provide the highest level of care to all our patients, but sometimes things do go wrong.
To make a formal complaint write to Sarah Wood, Practice Manager via email at nidderdale.group-practice@nhs.net
Or speak to a member of staff. If they can they will try to resolve any problem you have.
Getting further help with your complaint
We hope that, if you have a concern, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our service.
If you need any support with your complaint you can get help and advice from :
North Yorkshire NHS Complaints Advocacy Service - (Monday to Friday 9.00am to 5.00pm)
Tower Court
Oakdale Road
Clifton Moor
York
YO30 4XL
Telephone: 0300 012 4212
Fax: 01924 438444
E-Mail: helpwithnhscomplaintsnorthyorks@cloverleaf-advocacy.co.uk
Or complete an enquiry form on the Website: www.helpwithnhscomplaintsnorthyorks.org
If you are unhappy with the treatment or service you have received from NHS services, you have the right to make a complaint, have it looked into and receive a response, and this is written into the NHS Constitution on GOV.UK. You can raise your concerns immediately by speaking with the staff involved in your care who will attempt to resolve your complaint informally. Alternatively, you can contact the Humber and North Yorkshire ICB’s Experience Team:
Telephone: 01482 957750
E-mail: hnyicb.experience@nhs.net
Writing to us at: The Experience Team
Humber and North Yorkshire ICB
Health Place
Wrawby Road
Brigg
DN20 8GS