Appointments

We have a variety of appointments available; from urgent on the day phone calls to routine face to face appointments. Please see below for details.  

AccuRx Triage

If your problem isn’t urgent, you are looking for advice or have an admin query then please complete an online consultation. Your query will be dealt with by a member of the team (doctor, nurse or secretary depending on your query). We aim to answer your query with an electronic reply, but you may be invited to make a telephone or face to face appointment. Please don’t upload intimate photos via AccuRx triage.

Telephone consultations/advice

We have increased the number of telephone consultations available since the start of the covid pandemic. If you need to speak to a doctor or nurse about a routine matter then please call reception to make an appointment. Reception with give you a time frame when to expect your call, however, if you can only accept the call at a specific time, please let reception know and we will endeavour to call you at the arranged time

Video consultations

We now have the systems and technology to offer video consultations. These generally arise from an online consultation or a telephone call, where the doctor or nurse feels they could gather more information from a video consultation (eg looking at a rash or a swelling ) but may not need to offer you a face to face appointment.

Face to face appointments

You can book face to face appointments online, via reception or you may be invited to make an appointment following an online consultation. 

Nurse, healthcare assistant and phlebotomy

We are running daily nurse clinics across all three sites. If you need to make an appointment please call reception and the can help.

We are a Training Practice, which means that doctors who intend to make their career in General Practice are attached to the Practice for six months at a time.  These doctors are fully qualified, often with hospital experience.  A requirement of their training is the video recording of consultations.  Only consultations with the trainee doctors will be recorded but please let us know at the time of making the appointment if you do not wish this to be done.  Details of the current Registrars are available from reception.

If you are too ill to come to the surgery, a doctor may be asked to visit you at home.  If you need a home visit it is important that you try to telephone before 10.00 a.m. as this greatly helps us to plan our visits efficiently. 

To assist us with determining the urgency of your problem, please be prepared to give the receptionist details of the nature of your illness.  Please remember in a rural area a doctor can see many patients in the time it takes to do one home visit so please try to attend surgery whenever possible. 

We cannot guarantee that you will be visited by a doctor from the surgery that you usually attend.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

1000s of patients linked their NHS apps to their medical records during covid to get access to their covid passports. The app has come a long way and is constantly improving. In summary, you can:

• Book appointments
• Cancel appointments
• See upcoming appointment times and locations
• Order repeat medications
• See recent consultations*
• See test results and any actions needed

Click here to go to the NHS App website

We have a texting service which allows you to recieve confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remeber to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

We are pleased to offer extended hours appointments as below:

These are for routine consultations for patients of all three surgeries and are for those who are unable to access our services during normal hours.  We would respectfully ask that patients who are able to attend during the day continue to do so.  Please note the times of these extended hours may be subject to change in the future.

We now offer more primary care appointments, making it easier to get an appointment in the evenings and on weekends. The Extended Access Service extends your usual primary care practice, but it is not a walk-in service—you need to make an appointment.

The Extended Access Service is available at:

- Beech House Surgery, Knaresborough (weekends)

- Priority House, Grove Park Court, Harrogate

- Ripon Hospital

You can get appointments at these locations until 8 PM on weekdays and on weekends. View their website for more information or contact reception.