Appointments

Appointments System

We have suspended online booking appointments at the moment due to coronavirus. Please see below the various types of consultations we have available.

Dacre Banks surgery is reserved as a ‘green site’. This is to see those patients who were shielding and are at most risk from coronavirus.

Feastfield Surgery in Pateley Bridge runs a viral clinic every afternoon. This is reserved for patients who are potentially infected with coronavirus but need a face to face appointment. We don’t run any other clinics here in the afternoons alongside the viral clinic to reduce the risk of spreading covid 19.

Appointments

E consultations

If your problem isn’t urgent, you are looking for advice or have an admin query then please complete an e consultation. Your query will be dealt with by a member of the team (doctor, nurse or secretary depending on your query) and we aim to respond by the end of the next working day. In reality we are responding a lot sooner and patients generally find this an efficient system. Please don’t upload intimate photos via e consultation.

Telephone consultations/advice

We have increased the number of telephone consultations available since the start of the covid pandemic. If you need to speak to a doctor or nurse about a routine matter then please call reception to make an appointment. Reception with give you a time frame when to expect your call, however, if you can only accept the call at a specific time, please let reception know and we will endeavour to call you at the arranged time

Video consultations

We now have the systems and technology to offer video consultations. These generally arise from an e consultation or a telephone call, where the doctor or nurse feels they could gather more information from a video consultation (eg looking at a rash or a swelling ) but may not need to offer you a face to face appointment

Face to face appointments

Throughout the pandemic we have continued to offer face to face appointments. All of our face to face appointments will have been triaged before coming to the surgery. This means a doctor or a nurse will have spoken to the patient and made sure it is appropriate and safe for them to attend. Some of the Nidderdale’s most vulnerable patients have to attend the surgery on a regular basis; by reducing footfall at the surgery we are reducing their risk of a potentially fatal infection.

Nurse, healthcare assistant and phlebotomy

We are running daily nurse clinics across all three sites. If you need to make an appointment please call reception and the can help.

GP Registrar Training

We are a Training Practice, which means that doctors who intend to make their career in General Practice are attached to the Practice for six months at a time.  These doctors are fully qualified, often with hospital experience.  A requirement of their training is the video recording of consultations.  Only consultations with the trainee doctors will be recorded but please let us know at the time of making the appointment if you do not wish this to be done.  Details of the current Registrars are available from reception.

Surgery Times

Feastfield

 

 Morning

 Evening

Monday

8.30 - 11.00am

1.30 - 5.30pm

Tuesday

8.30 - 12.00pm

2.00 - 6.00pm

Wednesday

8.30 - 11.00am

2.00 - 5.30pm

Thursday

8.30 - 11.30am

2.00 - 5.30pm

Friday

8.30 - 11.30am

1.30 - 5.30pm

 

Spring Gables

 

 Morning

 Evening

Monday

8.30 - 11.30am

2.00 - 5.30pm

Tuesday

8.30 - 11.30am

2.00 - 5.30pm

Wednesday

8.30 - 11.30am

2.00 - 5.30pm

Thursday

8.30 - 11.30am

2.00 - 5.30pm

Friday

8.30 - 11.30am

2.00 - 5.30pm

 

The Grange

 

 Morning

 Evening

Monday

8.30 - 11.30am

2.00 - 6.00pm

Tuesday

8.30 - 11.30am

3.00 - 5.30pm

Wednesday

8.30 - 11.30am

2.30 - 5.30pm

Thursday

8.30 - 11.30am

2.00 - 5.30pm

Friday

8.30 - 11.30am

2.00 - 5.00pm

 

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to recieve confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remeber to update your contact details with us when you change address, telephone numbers and email address.

Sign Up for SMS Reminders

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Extended Practice Opening Hours

We are pleased to offer extended hours appointments as below:

Friday Mornings  

07:00 to 08:00  

Birstwith 

Saturday Mornings (rota basis 1 in 4)  

08:00 to 13:00

Dacre (please ask Reception for details)

These are for routine consultations for patients of all three surgeries and are for those who are unable to access our services during normal hours.  We would respectfully ask that patients who are able to attend during the day continue to do so.  Please note the times of these extended hours may be subject to change in the future.

Extended Access to Primary Care Services

More appointments for you.

There are now more routine primary care appointments available making it easier for you to get an appointment at a time that suits you in the evenings and at weekends.

This is an extension of your usual primary care service. It is not a walk-in-service - you need to make an appointment by telephoning your usual surgery.

The service currently available to our patients is located at Mowbray Square Medical Centre in Harrogate. Appointments are available from 4pm - 8pm weekdays and on Saturday and Sunday mornings from 8.30am - 12.30pm.

Click on the link below for an information leaflet

Extended Access.pdf

Home Visits

If you are too ill to come to the surgery, a doctor may be asked to visit you at home.  If you need a home visit it is important that you try to telephone before 10.00 a.m. as this greatly helps us to plan our visits efficiently. 

To assist us with determining the urgency of your problem, please be prepared to give the receptionist details of the nature of your illness.  Please remember in a rural area a doctor can see many patients in the time it takes to do one home visit so please try to attend surgery whenever possible. 

We cannot guarantee that you will be visited by a doctor from the surgery that you usually attend.