AccuRx Triage
If your problem isn’t urgent, you are looking for advice or have an admin query then please complete an e consultation. Your query will be dealt with by a member of the team (doctor, nurse or secretary depending on your query). We aim to answer your query with an electronic reply, but you may be invited to make a telephone or face to face appointment. Please don’t upload intimate photos via AccuRx triage.
Telephone consultations/advice
We have increased the number of telephone consultations available since the start of the covid pandemic. If you need to speak to a doctor or nurse about a routine matter then please call reception to make an appointment. Reception with give you a time frame when to expect your call, however, if you can only accept the call at a specific time, please let reception know and we will endeavour to call you at the arranged time
Video consultations
We now have the systems and technology to offer video consultations. These generally arise from an online consultation or a telephone call, where the doctor or nurse feels they could gather more information from a video consultation (eg looking at a rash or a swelling ) but may not need to offer you a face to face appointment
Face to face appointments
Throughout the pandemic we have continued to offer face to face appointments. All of our face to face appointments will have been triaged before coming to the surgery. This means a doctor or a nurse will have spoken to the patient and made sure it is appropriate and safe for them to attend. Some of the Nidderdale’s most vulnerable patients have to attend the surgery on a regular basis; by reducing footfall at the surgery we are reducing their risk of a potentially fatal infection.
Nurse, healthcare assistant and phlebotomy
We are running daily nurse clinics across all three sites. If you need to make an appointment please call reception and the can help.