Looking at test results
These are visible on your online record (system online or NHS app). As a patient, it is your responsibility to follow up results. If there is an urgent result that needs dealing with, someone from the surgery will make every effort to contact you that day. Often, test results require a routine discussion, and you can simply book an appointment once the results are available (please allow 1 week for the results to be processed).
Repeat prescriptions
We cannot repeat prescription requests over the phone. There are best done online or via the NHS app. You can email too, but often if you can manage to email, you will be able to manage online access. (see above for text messaging once your prescription is ready 😊).
Calling the hospital / chasing hospital appointments
If your query relates to a hospital appointment, please contact the hospital directly. This is much more efficient than asking our secretaries to call on your behalf, and will allow them to do practice tasks more efficiently.