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Confidentiality & Complaints

locked_laptopAll medical records are held on computer. Patient-identifiable information will be kept in the strictest confidence and will not be given to unauthorised third parties. Information may be shared with authorised Practice staff and other health agencies where this is necessary. The rules of the Data Protection Act 1998 are rigorously applied. Our General Practitioners and staff receive regular training and updates on confidentiality.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Suggestions

good_ratingsWe encourage any suggestions or comments about the service we provide. Please contact our Practice Manager, either verbally or in writing. In order to gather some formal feedback we conduct a Patient Survey periodically on a randomly selected group of patients.

Complaints

If you have a complaint or a concern about the service you have received from the Doctors or from any member of the Practice staff, please let our Practice Manager know. We have a Practice Complaints  Procedure for dealing with such problems. We welcome feedback to improve our standards and you will not be treated any differently if you have complained.

Patient Complaints Information Leaflet

Violent or Abusive Behaviour

The Practice reserves the right to refuse to treat patients who are abusive or violent towards the doctors, their staff or fellow patients in the waiting room.  In such situations the patient may be removed from the Practice list.

 
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